Sales and delivery terms
The following sales and delivery terms apply to all orders placed through the website www.dækekspert.dk. With respect to any contract, the sales and delivery terms in force on the order date will apply.
I. Information concerning distance selling and conclusion of contracts within electronic commerce
1. Contracting parties
With respect to all orders through the website www.dækekspert.dk (except for items where otherwise expressly agreed), the other contracting party is:reifencom GmbH Südfeldstr. 16 30453 Hannover Germany
(in the following referred to as "reifencom GmbH
" or "dækekspert
reifencom GmbH's registered office is located in Hannover (registered with the business register at the district court of Hannover (Handelsregister Amtsgericht Hannover) under HRB 217313).
EU VAT number: DE 126795055
CEOs: Michael Härle, Ralf Strelen
Phone: +45 7873 7890
Fax: +45 7873 7891
2. Conclusion of contract in connection with electronic commerce
Any item shown and offered on the website www.dækekspert.dk does not constitute a binding offer to conclude a sales contract, but is merely an invitation for you to make a binding purchase offer. When placing an order by clicking on the button "Place binding order", you make a binding offer to enter into a sales contract. As soon as we have received your order, we will send you an email confirming the receipt of your order and listing the details of such order ("order confirmation").
When ordering rims and/or complete wheels, dækekspert.dk will, at your request, conduct a preliminary technical check of whether the ordered rims/complete wheels typically are technically compatible with your vehicle. This requires that you send certain technical data on the relevant vehicle. If the result of such preliminary check is negative, dækekspert.dk's customer service will contact you and you will then have the opportunity to either retain or cancel your order and, if relevant, place a new order. A new order constitutes a new purchase offer on your part after which dækekspert.dk will send a new order confirmation.
If you make a request to that effect, you may also postpone the submission of the data on your vehicle, which we require to conduct the technical check of whether the item's compatibility with the vehicle, until after you have placed your order by clicking "Place binding order". In that case, you will receive an email from dækekspert.dk requesting you to send the required data. If you fail to send us the required data on the vehicle, dækekspert.dk will reject your order and, accordingly, no contract will be concluded.
Our shipment of the ordered items constitutes a binding acceptance of your purchase offer. You will receive a confirmation of the conclusion of the contract and the shipment of the ordered items by email as soon as we have transferred the items to the freight company ("Shipment and contract confirmation").
We only accept orders from customers who are 18 years of age or older.
Unfortunately, we are unable to accept orders by fax, letter or email for technical reasons.
3. Information on right of withdrawal for consumers
3.1 Statutory right of withdrawal:
The right of withdrawal described below only applies to customers who are consumers according to section 4a of the Danish Sale of Goods Act (købeloven).
Right of withdrawal:
You are entitled to withdraw from this contract within 14 days without giving any reason. The time limit for withdrawal will expire 14 days after the day on which you or a third party designated by you, but not carrier, has taken physical possession of the items.
To exercise the right of withdrawal, you must inform us (reifencom GmbH, Südfeldstr. 16, D-30453 Hannover, Germany, email: firstname.lastname@example.org, phone: +45 7873 7890, fax: +45 7873 7891) of your decision to withdraw from this contract in an unequivocal statement (e.g. in a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not mandatory.
You have observed the time limit for withdrawal if you send notification of the exercise of your right of withdrawal before the expiry of the time limit for withdrawal.
Consequences of withdrawal:
If you exercise your right of withdrawal from this contract, we will reimburse to you all payments received from you, including delivery costs (however, with the exception of extra costs resulting from your own choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any event, no later than 14 days from the date on which we have received your notification of your decision to withdraw from this contract. In connection with such reimbursement, we will use the same means of payment as that used by you in connection with the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We will procure the pick-up of the items and pay the costs relating to the return of the items.
You are only liable for any impairment of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.
Exception to the right of withdrawal for individually customised items:
1) Unless otherwise agreed between the parties, the right of withdrawal does not apply to contracts concerning the delivery of items which have not been prefabricated and where the manufacture thereof is essentially based on the customer's individual choices or specifications or where such items have been precisely and individually fitted to the customer's personal needs. This covers all deliveries of complete wheels manufactured especially for each individual customer.
Model withdrawal form
(only complete and return this model withdrawal form if you wish to withdraw from the contract)
Fax: +45 7873 7891
I/We (*) hereby give notice that I/we (*) wish to withdraw from my/our (*) sales contract with respect to the following items (*)/delivery of the following services (*)
Ordered on (*)/received on (*)
Name of consumer (Names of consumers)
Address of consumer (Addresses of consumers)
Signature of consumer (Signatures of consumers) (only if the contents of this form is notified on paper)
(*) Delete as appropriate
3.2 Additional information concerning processing of withdrawal:
On receipt of your statement of withdrawal, we will arrange for the pick-up of the item. In that connection, our customer service will contact you to agree on a time for pick-up. The item will be picked up by a freight company on behalf of reifencom GmbH.Please do not send the ordered items back to us without previous agreement as we only guarantee payment of the return costs when the items have been picked up by the freight company commissioned by us. If you do not use the shipment method requested by us, you must pay for the return shipment to us.
Please do not hesitate to contact our customer service, if you have any questions or doubts in this respect.
Phone: +45 7873 7890
Fax: +45 7873 7891
E-Mail: email@example.comPlease also note the following additional information:In exceptional cases, reimbursement of your payment may be technically impossible through the payment method used by you in connection with the purchase. In such case, we will contact you to agree on the reimbursement using a different, common payment method. This will, under no circumstances, result in additional costs for you.Your statutory right of withdrawal under subclause 3.1 will, under no circumstances, be affected of the information and comments in this subclause 3.2.
4. Other information (possibility of corrections, storage of contract wording, contract language)
The contract wording will not be stored in our system and cannot be downloaded at a later date after the completion of the order process. However, you may print the order details directly after having placed your order. The contract language is Danish. Before finally placing the order, i.e. before you click the button "Place binding order", you have the opportunity to check your entries and correct any errors. Please check your order carefully before placing it.
II. Sales and delivery terms of reifencom GmbH (as at November 2018)
1. Prices/availability/delivery restrictions
Our prices are total prices and include the statutory VAT applicable at the order date. When ordering at least 1 motorcycle wheel rim, 1 rim or 1 complete wheel, the items will be delivered free of charge in Denmark. Wheels for passenger cars, off-road tyres or tyres for vans are delivered free of charge when ordering at least 2 tyres. For Greenland and Faroe Islands a delivery is not possible at all. For any surcharge for small quantities please see our freight costs table
The prices shown in your shopping cart at the order date are identical to the prices on the actual product information page on the website.
Please note that, sometimes, our special offers are valid only for a limited period. Moreover, the offers depend on the availability of the items.
Items marked as "1" or "Immediately available" will be ready to leave our warehouse within approx. two working days after verification of the payment data as stated by the customer or after receipt of your payment (if advance payment is chosen as the payment method). For rims the shipping time can be increased to 4 to 5 days. Please note that the assembly of the complete wheels can cause a delay of 5 to 7 working days. The actual delivery time ex stock can deviate especially during peak seasons (October to December and March to April).
Items marked as "Available" will leave our warehouse within approx. seven working days after verification of the payment data as stated by the customer or after receipt of your payment (if advance payment is chosen as the payment method).
The delivery time for items marked with "Delivery request" may be considerably longer.
Please note that all items not marked as "1" or "Immediately available" (i.e. the categories "Available" and "Delivery request") have to be ordered for you by dækekspert.dk before delivery. The indication of the availability of these items is always subject to the actual availability of the items from our suppliers. We will contact you if our suppliers are unable to deliver such item.
When ordering rims and/or complete wheels, the delivery times set out in this clause II, subclause 1, will run from the time of the submission of all data required to conduct the technical check (see clause I, subclause 2 above).
You will also receive an email confirming the availability of the individual items.
If we are unable to procure an item, we reserve the right to offer you a suitable alternative which you may then choose to accept or decline. If you wish to accept the alternative item offered, you must notify us thereof in writing. If you do not wish to accept the offer for the alternative item, we will, unfortunately, have to cancel the order. You will be informed of this by email.
We accept no responsibility for any mistakes or changes. All offers are only valid while stock lasts.
2. Terms of payment
2.1 Accepted payment methods/general provisions
You may choose one of the following payment methods for payment of the items:
- Advance payment
- Credit card
You will receive an invoice by email irrespective of the payment method you choose. The order overview in the webshop cannot be used as an invoice.reifencom GmbH reserves the right to exclude certain payment methods in specific situations.
Unfortunately, cash payment or payment by cheques is not possible.
2.2 Advance payment
In case of advance payment
, you must deposit the total invoice amount into our account stating the order number no later than seven (7) calendar days
after receipt of the order confirmation.
Please understand that, unfortunately, we will be forced to cancel your order if we do not receive your payment within this time limit.
2.3 Credit card
In case of payment by payment card, the amount will be withdrawn from your payment card account when the items are shipped. We accept the following payment cards: Visa, MasterCard, Diners Club/Discover and American Express.
Payment can also be made via the online payment service PayPal
. As a customer, you only need to have a free PayPal account to pay via PayPal. When creating an account on www.Paypal.dk, you simply have to enter your financial details the first time; all subsequent payments are made simply by logging into your PayPal account. Payments via PayPal are always free of charge for you as a customer, and the amount will be withdrawn from any balance on your PayPal account, via direct debit or from the payment card linked to the PayPal account. reifencom GmbH has no control over and cannot guarantee that the use of PayPal will remain free of charge .
3. Delivery terms
Delivery date: The items will be delivered no later than 10 working days (i.e. weekdays excluding Danish and German public holidays ) after receipt of the Shipment and contract confirmation; see clause I, subclause 2.
The items will be delivered to the delivery address provided by you. You will be informed by email when the items have been shipped. Shipment will be made through a freight company chosen by reifencom GmbH.
With regard to consumers, the risk of the accidental loss of the ordered items will pass to you as soon as the items have come into your possession (see section 73 of the Danish Sale of Goods Act), or if delivery is delayed due to circumstances attributable to you, the risk will pass to you at the initially planned delivery time (see section 37 of the Danish Sale of Goods Act).For traders
, the risk will pass to the customer on the date when the items have been delivered to the carrier .
When ordering at least 1 motorcycle wheel rim, 1 rim or 1 complete wheel, the items will be delivered free of charge in Denmark (except for Greenland and the Faroe Islands). Wheels for passenger cars, off-road tyres or tyres for vans are delivered free of charge when ordering at least 2 tyres. For any surcharge for small quantities and/or shipments to Greenland or the Faroe Islands, please see our freight costs table
4. Receipt of items
We use freight companies to ship the items ordered by you. If a delivery is damaged when delivered to you, the procedure is as follows: If possible, you must give notice of defective performance relating to the damaged items directly to the freight company employee and document the degree and extent of the damage to the extent required for you to point this out to us at a later time. The consumers' rights under the statutory right to give notice of defective performance are not affected by this (for more information see subclause 6 below).
In that case, you may decline receipt of the damaged items or agree a time for pick-up with our customer service.
In any event, please contact our customer service every time a damaged item is delivered. By doing so, you will help us to raise a claim against the freight company as well as to improve our service to you.
You can reach our customer service at:
Phone: +45 7873 7890
Fax: +45 7873 7891
5. Retention of title
No more relevant
6. Liability for defects and product liability
We do not manufacture the delivered goods. With respect to claims under the Danish Product Liability Act (produktansvarsloven), we will inform you of the name and address of the relevant manufacturer immediately upon request. You may also claim product liability against reifencom GmbH in accordance with the mandatory rules of Danish law .
If an item is damaged or is otherwise defective (e.g. incomplete delivery), you may rely on remedies for defective performance towards us.
In accordance with the rules of the Danish Sale of Goods Act, consumers have an absolute period of 2 years from delivery within which the notice must be given of defective performance. The following applies to traders:
The period within which the notice of defective performance must be given is 12 months reckoned from the date of the delivery of the item to you. This period does not apply in case of our fraud, the absence of a feature which we have guaranteed, or in case of injury to life, limb or health ascribed to us as well as damage resulting from our gross negligence. In such cases, only the statutory limitation rules and the rules on defective performance under Danish law will apply.
reifencom GmbH is subject to unlimited liability for any injury to life, limb or health if such injury is the result of the misconduct of reifencom GmbH or any of reifencom GmbH's legal representatives or assistants, and for any injury or damage due to the absence of a feature guaranteed by reifencom GmbH.
reifencom GmbH is subject to unlimited liability for any damage due to the intentional actions or gross negligence of reifencom GmbH or any of reifencom GmbH's legal representatives or assistants.
In case of breach of material contractual obligations due to simple negligence, the amount of reifencom GmbH's liability, except for the situations described in subclauses 1 and 5, will be limited to foreseeable damages typical with respect to contracts . Considered in the abstract, material contractual obligations are obligations the performance of which is a basic assumption for performing the contract appropriately and the performance of which may normally be expected by a contracting party.
reifencom GmbH disclaims any other liability, in particular any liability not due to the mistakes of reifencom GmbH or our representatives.
The liability under the Danish Product Liability Act will not be affected by this clause 7.
8. Late payment and right of retention
If you are in arrears with the payment, we reserve the right to charge a reminder fee for any necessary payment reminder. Such fee amounts to DKK 100 for each reminder, but no more than a total of 3 reminders.
We are also entitled to charge default interest in accordance with the applicable default interest rate under the Danish Interest Act (renteloven).
The fact that we charge reminder fees and/or interest in accordance with this subclause 8 does not exclude the raising of other claims relating to any loss suffered by reifencom GmbH as a result of late payment.
The customer may only exercise a right of retention if (i) the claims are based on the same contractual relationship; and/or (ii) the counterclaims on which the right of retention is based are undisputed or determined by a court order.
9. Fitting partners
You may find information about our fitting partners for the individual post code areas at dækekspert.dk. Our fitting partners may assist you with the fitting of tyres and other items delivered by us. You may also choose to have the ordered tyres or other items delivered directly from us to a specific fitting partner for fitting. However, please note that our fitting partners do not act as a "parcel shop" where you can just pick up the ordered items.
We only provide you with the contact information to our fitting partners. The work of the individual fitting partners is performed on the basis of a special contract concluded between you and the relevant fitting partner. As a result, any claim in relation to the fitting work may only be raised against the relevant fitting partner.
10. Out-of-court dispute resolution
The European Commission has set up a platform for an online dispute resolution that can be retrieved via the following link: https://ec.europa.eu/consumers/odr
However, we point out that we do not take part in dispute resolutions before a consumer arbitration board.
11. Final provisions – Governing law and jurisdiction
This Agreement is governed by Danish law excluding the United Nations Convention on Contracts for the International Sale of Goods.
In case of disputes arising from a contract between reifencom GmbH and the consumer
, the consumer may choose to institute legal proceedings before the ordinary courts in Denmark or the court of Hannover, Germany. The following applies to traders:
All disputes arising from a contract between reifencom GmbH and the trader must be decided by the City Court of Copenhagen. Download sales and delivery terms as PDF