3. Information regarding consumers' right of withdrawal

3.1 Statutory right of withdrawal:

The right of withdrawal described below only applies to customers who are consumers according to section 4a of the Danish Sale of Goods Act (købeloven).

Right of withdrawal:

You have the right to withdraw from this contract - without giving a reason - within 14 days after the day on which you or a third party representing you, however not the carrier, received the goods into your physical possession.

To exercise the right of withdrawal, you must inform us (reifencom GmbH, Südfeldstr. 16, D-30453 Hannover, Germany, email: info@daekekspert.dk, phone: +45 7873 7890, fax: +45 7873 7891) in an unambiguous declaration about your decision to withdraw from the contract (e.g. via letter, fax or e-mail). You may use the attached standard withdrawal form; however, this is not mandatory.

The deadline for exercising the right of withdrawal is met, if your declaration is sent within the expiry of the withdrawal period.

Consequences of withdrawal:

If you exercise the right of withdrawal under this contract, we will refund all payments received from you, including delivery costs (except additional costs related to your choice of another delivery method than the cheapest standard delivery method offered by us) without undue delay and in any case no more than 14 days from the day on which we received your declaration of withdrawal of this contract. We will process such refund via the same method of payment as the one you used in the original transaction, unless otherwise expressly agreed by you. In any case, you will not be subject to any charges as a consequence of the refund.

We will pick up the goods. You must bear the costs of returning. The costs are estimated at a maximum of DKK 178,00 per parcel. Tyres with a width up to 235mm may be sent together (2 tyres). Tyres from a width of 245mm must be sent individually.

The cost of returning the item is offset against the refund amount.

You will only be liable for a diminished value of the goods which is caused by any handling other than what is necessary in order to establish the nature, characteristics and the functioning of the goods.

Exception from the right of withdrawal for individualised goods:

Unless otherwise agreed between the parties, the right of withdrawal does not apply to contracts regarding delivery of goods, which are not manufactured in advance, and for which manufacturing is decisively based on the individual choices or specifications from the customer, or which is unequivocally individually adapted according to the customer's personal needs.

Model withdrawal form

(this form is only to be filled out and returned if the right of withdrawal is exercised)

reifencom GmbH
Südfeldstr. 16
30453 Hannover

E-Mail: info@daekekspert.dk
Fax: +45 7873 7891

I/We (*) hereby give notice that I/we (*) wish to withdraw from my/our (*) sales contract with respect to the following items (*)/delivery of the following services (*)

Ordered on (*)/received on (*)

Name of consumer (Names of consumers)

Address of consumer (Addresses of consumers)

Signature of consumer (Signatures of consumers) (only if the contents of this form is notified on paper)


(*) To be deleted as appropriate.

3.2 Additional information regarding handling of withdrawal:

Upon our receipt of your declaration of withdrawal, we will arrange for collection of the goods. In this regard, our customer service will contact you in order to schedule the pick-up time. Collection is performed by a carrier acting on behalf of reifencom GmbH.

If you are not taken by the shipping company at the agreed pick-up time, a fee of DKK 41.00, which corresponds to the fee invoiced by the shipping company, is expected. The amount is offset in the refund amount or charged in a separate bill.

It is recommended that you do not return the ordered goods to us yourself without prior agreement

If you have any questions or are in doubt about anything, you are welcome to contact our customer service:
Phone: +45 7873 7890
Fax: +45 7873 7891

E-mail: info@daekekspert.dk

Please also be advised of the following additional information:

Due to technical reasons, in some cases it will not be possible to refund a payment via the same method of payment that you used in the purchase. In such case, we will agree on another common method of payment with you in order to refund your payment. This will in any case not impose any additional costs on you.

Your statutory right of withdrawal in accordance with section 3.1 will in any case not be affected by the information or comments stated in this section 3.2.