FAQ

Answers to frequently asked questions (FAQs)

TPMS (Tire Pressure Monitoring Systems) – what is that?

The Tire Pressure Monitoring System

A Tire Pressure Monitoring System (TPMS), or Reifendruck-Kontrollsystem (RDKS), is “…a system fitted on a vehicle which can evaluate the pressure of the tires or the variation of pressure over time and transmit corresponding information to the user while the vehicle is running” (chapter I, article 3, number 7 of the EU regulation 661/2009).

This technical monitoring of the tire pressure in everyday life is useful because many tire damages come into being due to loss of pressure which is often recognized too late by the drivers of the vehicles. A tire pressure that is too low again leads to higher fuel consumption and a weakened driving behaviour. Closely related to that is an increase of the tire temperature as well as a greater wear - and finally the tires can suddenly burst because of the tire pressure that is too low, a big safety risk for all vehicle passengers!


Tire Pressure Monitoring Systems shall minimize safety risks

TPMS have been in existence for many years, in the USA they have been mandatory for the monitoring of new vehicles for a longer period of time. Also in Europe there are regulations for TPMS, which have been established in the EU regulation 661/2009 as of July 13th, 2009:

  • According to this, all new type approved vehicles of the class M1/M1G have had to be fitted with a Tire Pressure Monitoring System (TPMS) according to ECE-R 64 since November 1st, 2012.
  • Further, from November 1st, 2014 all newly registered vehicles of the class M1/M1G need to be fitted with a Tire Pressure Monitoring System (TPMS) according to ECE-R 64. The named vehicle class includes vehicles used for the carriage of passengers with up to eight seats except for the driver’s seat, i.e. passenger cars, cross-country vehicles and mobile homes

In the EU regulation 661/2009 as of July 13th, 2009, the legislator does not regulate which TPMS (active/direct or passive/indirect) need to be fitted - as long as TPMS meet the ECE-R64, active/direct and passive/indirect TPMS are permitted.


reifencom supports active Tire Pressure Monitoring Systems

Our offered Tire Pressure Monitoring Sensors of the brand Schrader support active TPMS. Active TPMS consist of more components, which work together on the vehicle and thereby monitor the tire pressure:
For an active TPMS a programmed tire pressure monitoring sensor which measures the temperature of each tire in addition to the tire pressure is installed on each tire. The measured values are sent to the control unit in the vehicle (usually the on-board computer of the vehicle) when the vehicle is driving together with an individual identification of the tire pressure monitoring sensor.


Active Tire Pressure Monitoring Systems offer more safety!

Active TPMS with tire pressure monitoring sensors work more detailed because they can recognise slower loss of diffusions as well as fast pressure loss. In a few years active TPMS and tire pressure monitoring sensors will be so naturally a part of the vehicle equipment as ABS is today.

But despite the additional safety you should not forget that TPMS and tire pressure monitoring sensors can neither correct the tire pressure themselves nor give information about the tread depth of the tires - tires are the link between the vehicle and the road, and therefore it is important to check the tires regularly oneself or to have it checked in one of our branches.


Note: As a standard our complete wheel fitting is made without the tire pressure monitoring sensor.

Please keep in mind that starting from November 1st, 2014 all newly registered vehicles in the EU of the class M1/M1G (passenger cars, cross-country vehicles and mobile homes) need to have a TPMS.

If your vehicle has an active or direct TPMS with tire pressure monitoring sensors, you can order tire pressure monitoring sensors of the brand Schrader as an additional equipment for specific models of a vehicle. This possibility is shown to you, as far as it is offered by us, during the order process. Tire pressure monitoring sensors ordered by you will be fitted onto your complete wheel and programmed by us and you need to activate it on your vehicle after receipt.


Tyre order on the Internet

  1. Enter tyre data
  2. Choose tyres from the offerings
  3. then order
  4. delivered or installed.

How can I order?

For technical reasons, we can only process orders that are submitted directly via our online shop. We cannot accept orders that are submitted via fax, letter or by email!

Where do I find my credit card's confirmation number?

If you want to pay by credit card, please enter the following during your order: your credit card number, the 3-digit confirmation number (see fig. below) and the validity information. Every current credit card includes a card confirmation number (Mastercard since 1997, VISA since 2001). The back of your VISA or Mastercard also features the card number (in the signature field); the three-digit card confirmation number is given directly behind this number:



For American Express cards, you will find the 4-digit confirmation number on the front side, slightly offset:



The confirmation number is designed to reduce misuse of your credit card data, thereby limiting the probability of financial losses for the purchaser as well as for the merchant.

What happens to my credit card data?

Credit card data (as well as all other data provided via secure SSL forms) is transferred encrypted from your Internet browser to our web server. The data you entered is only used for the payment transaction. We don't store your credit card's confirmation number for any longer than the one-time debiting of your card for the order.

What is PayPal?



PayPal is an online payment service that allows you to shop securely, conveniently, and quickly in online shops – for free.

Secure: Your bank or credit card data is only stored with PayPal. That means that you don't need to send your information each time you shop online.

Convenient: You can pay with just a few clicks. Since you only need to access your bank or credit card data as it is stored with PayPal, you don't have to enter it again next time.

Fast: PayPal payments take place quickly. This enables the vendor to send the items immediately, which means you receive them sooner.

Register and use PayPal right away:
  • Create a PayPal account at www.paypal.de/anmeldung

  • Link your bank account or your credit card with your PayPal account.

  • Right away, you'll be able to pay via PayPal.

  • 90 days deferred payment – no problem at all!

    Use our generous deferred payment scheme and forget about paying for 90 days. We shall calculate a small interest fee of only 2.0% and an one-time administrative fee of 5.00 EUR in addition to the cash payment price (e.g. for 100.00 €, an interest fee of 2.00 EUR + 5.00 EUR administrative fee = 107.00 EUR).

    What information is on a tyre?

    1: Brand
    2: Profile name
    3: Tyre width in mm
    4: Aspect ratio
    5: Tyre type
    6: Size in inches
    7: Load index
    8: Speed index
    9: Tubeless
    10: Date of manufacture
    11: The indication “Three peak mountain snow flake” (3PMSF) is awarded from the American road administration and marks tyres, which reach in a test a better traction on ice and snow compared to a reference tyre.
    12: Enhanced tyres
    13: The M+S symbol (mud and snow) is an unprotected identification of a tyre, whose tread, tread compound or structure is primarily designed to give a better driving - and traction performance on snow compared to a tire without M+S symbol (EU Regulation no. 661/2009 of 13 July 2009 ).
    14: The ECE mark certification agreed upon by the Economic Commission for Europe (ECE) is a marking of the vehicle components subject to approval. It consists of a capital E in a circle as well as an approval number related to the ECE Regulation and proves that the components marked that way have undergone all tests and approvals and that an ECE design certification has been given. The states and offices participating in the ECE procedure acknowledge the design certifications given by the others.


    Do you deliver internationally?

    We deliver to the following European countries:

      France

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 5.10 EUR
      - 1 car tyre (minimum quantity fee) 6.00 EUR
      - Island fee 8.00 EUR


      Great Britain

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheel with and/or without accessories 4.95 EUR
      - 1 car tyre (minimum quantity fee) 5.50 EUR
      - Island fee 11.00 EUR


      Denmark

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 6.00 EUR
      - 1 car tyre (minimum quantity fee) 6.00 EUR
      - Island fee 9.50 EUR


      Luxembourg

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 3.95 EUR
      - 1 car tyre (minimum quantity fee) 3.95 EUR


      Netherlands

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 3.95 EUR
      - 1 car tyre (minimum quantity fee) 3.95 EUR
      - Island fee 11.00 EUR

      Poland

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 12.00 EUR
      - 1 car tyre (minimum quantity fee) 6.50 EUR


      Slovenia

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 12.00 EUR
      - 1 car tyre (minimum quantity fee) 6.50 EUR


      Slovakia

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 12.00 EUR
      - 1 car tyre (minimum quantity fee) 6.50 EUR


      Czech Republic

      - 2 car tyres and up, motorcycle tyres, aluminium rims, complete wheels with and/or without accessories 8.00 EUR
      - 1 car tyre (minimum quantity fee) 4.50 EUR

    What do I do in case the goods ever have a defect/lack?

    You are entitled to the legal warranty for a time of 24 months starting with your receipt of the goods. For complaints please contact info@reifen.com or +49 (0) 511 -123210 -10

    I only received part of my order. When will the rest of the order arrive?

    If a portion of your order is missing, then you will likely receive it the next day. Many delivery services will put off part of an order until the next day due to excessive loads on their delivery vehicles.

    How do you deliver, and what happens if I'm not at home?

    We deliver via DPD (Deutscher Paketdienst). In case you are not home when your order is delivered, DPD will leave a note and then try to deliver again later. In case DPD cannot reach you three times, your package will be sent back to us.

    Do I require wheel bolts for complete steel wheels if I already have wheel bolts?

    If these are the original serial-production wheel bolts, then you can use these and do not need to order any more. The wheel bolts that are offered in your shopping cart may be removed from the order by clicking the small X beside the item.

    Is there any marking for winter tyres that I can use to recognise whether or not a tyre meets the minimum legal requirements?

    Suitable tyres for winter road conditions would be M+S tyres or, alternatively, a year-round tyre which features the M+S marking on its wall. The following minimum tread depths are recommended for these tyres:

    For car, off-road, SUV and light lorry tyres, the minimum tread depth is 4 mm; for lorry and bus tyres, the minimum tread depth amounts to between 6-8 mm (at least for the tyres on the drive/traction axle).

    According to UN-ECE regulations (ECE-R30 and 54), EC Directive 92/23 EEC and StVZO (§ 36), winter tyres must be marked by the letters "M+S". This also applies to year-round tyres (all-season, all-weather), which also bear the marking "M+S".

    The snowflake symbol is an another asset during winter and marks “thoroughbred winter tyres”. This means that according to the SRTT Standard (Standard Reference Test Tyre), a winter tyre must feature a minimum of 7% improved traction value on snow than any normal tyre that is marked "M+S". Such tyres only receive the snowflake symbol.

    Do you have special offers for merchants?

    Merchants may shop via a separate website at www.b2b-reifen.com. Any interested merchants may register here.

    Air pressure for wide tyres

    Basically, any wide-base tyre with the same volume of air as the serial-production model also requires the same air pressure. For safety reasons, wide tyres may, however, require different pressure values than standard tyres. This depends on the load on the particular tyre, the vehicle's top speed and the load index (LI). Indicators of the tyre's pressure values are always the manufacturer's specifications and your particular vehicle's operating manual.

    Paying by sofortbanking - highest security standards

    With sofortbanking you can pay easily and securely with your online banking account. No registration is required. Just use your normal login information to your existing online banking account.

    sofortbanking is the direct payment method of Payment Network AG. sofortbanking allows you to directly and automatically trigger a credit transfer during your online purchase with your online banking information. A transfer order is instantly confirmed to merchant allowing an instant delivery of goods and services. .

    sofortbanking has been certified by the largest German quality and security institute, the TÜV, according to best-practice data privacy standards. There is no need for an additional registration or a credit card. It works simply, secure and fast with your online banking account.